Platform Instability

Incident Report for Playcom

Resolved

This incident has been resolved.

Posted Oct 11, 2025 - 16:30 UTC

Update

We are continuing to investigate this issue.

Posted Oct 11, 2025 - 16:23 UTC

Investigating

We are currently investigating this issue.

Posted Oct 11, 2025 - 16:01 UTC

This incident affected: API (example), Management Portal (example), Dashboard, Inbox, Chatbots, Livechats, Tickets, Customers, Channels & Integrations (Webchat, Bitrix24, Line, Messenger, WhatsApp, Telegram), and Hosting (AWS ec2-eu-central-1, AWS rds-eu-central-1, AWS s3-eu-central-1, AWS elb-eu-central-1, Cloudflare CDN/Cache, Cloudflare Pages, Cloudflare Load Balancing and Monitoring, Cloudflare Infrastructure, Cloudflare Gateway).