Platform instability due to Cloudflare global network outage.

Incident Report for Playcom

Resolved

This incident has been resolved.

Posted Nov 19, 2025 - 00:04 UTC

Update

Most services have been restored. Our team is continuing to monitor the situation closely to ensure full stability.

Posted Nov 18, 2025 - 14:59 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 18, 2025 - 12:38 UTC

Monitoring

We are continuing monitoring this issues.

Posted Nov 18, 2025 - 12:32 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 18, 2025 - 12:24 UTC

Investigating

We are currently investigating this issue.

Posted Nov 18, 2025 - 12:23 UTC

This incident affected: API (example), Management Portal (example), Dashboard, Inbox, Chatbots, Livechats, Tickets, Customers, Channels & Integrations (Webchat, Bitrix24, Line, Messenger, WhatsApp, Telegram), and Hosting (AWS ec2-eu-central-1, AWS rds-eu-central-1, AWS s3-eu-central-1, AWS elb-eu-central-1, Cloudflare CDN/Cache, Cloudflare Pages, Cloudflare Load Balancing and Monitoring, Cloudflare Infrastructure, Cloudflare Gateway).